Monday to Friday: 9.00am - 5.00pm
Saturday: Closed
Sunday & bank holidays: Closed
Monday to Friday: 9.00am - 5.00pm
Saturday: Closed
Sunday & bank holidays: Closed
Monday to Friday: 8.00am - 8.00pm
Saturday: 8.30am - 5.00pm
Sunday & bank holidays: 10.00am - 4.00pm
For our joint protection, telephone calls may be recorded and/or monitored.
We/us: Aviva plc
You/your: The Employer, the user of this site, their authorised representatives/ personnel/agents/third parties as applicable and as agreed by us.
Please read these terms and conditions of use (together with the documents referred to in it) (Terms) carefully before you start to use our site as they apply to your use of our site.
Through our site you may view or manage the Aviva policies purchased from us. In providing you access to the site, we require you to accept and observe the terms. We suggest that you print these terms or save them to your computer for future reference.
If you and/or the Employer do not agree to these terms you must not use our site nor authorise anyone else to use our site. This site is only for your use. If we consider that you are mis-using our site, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you.
Changes to these terms
We may revise these terms at any time by amending this page and relevant PDF document. Please check this page from time to time to take notice of any changes we made, as they are binding on you. You can check any changes we make from time to time by following the ‘Terms of use’ link within the footer on the MyAvivaBusiness.
Changes to our site
We may update our site, change the content or withdraw our services at any time. However, please note that any of the content on our site may be out of date at any given time which we will endeavour to rectify as soon as we can.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our site without (but where possible with) notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
If you are the Employer you are also responsible for ensuring that all persons who access our site through your authorisation are aware of these Terms and other applicable terms and conditions, and that they comply with them.
If you have been provided access to our site by the Employer, your access is conditional upon you abiding by these Terms.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures (Security Credentials), you must treat such information as confidential and keep it safe. You must not disclose it to any third party without our authorisation.
We have the right to disable any Security Credentials, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows the Security Credentials, you must promptly notify us at myaccount@aviva.com.
If you are the Employer, you will always be solely responsible and liable for anyone who is authorised to access our site on your behalf or any person you have provided the Security Credentials directly or indirectly, (notwithstanding this may be in inadvertently) and who has caused us any losses or damages to our systems. You will be responsible for any losses we incur as a result of your failure to keep the Security Credentials secure or where there has been unauthorised access to the Security Credentials.
You will be responsible for any losses we incur as a result of your use of any third party software which has not been provided by us.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. These works are protected by copyright laws, agreements and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site or software on it in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely for example you should not rely on any of the information on our site for advice or as a recommendation that a product or investment is suitable for your circumstances. If you need financial advice, you should contact a financial advisor or a relevant specialist advisor.
Limitation of our liability
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms and we have no liability to you for events beyond our reasonable control and not directly caused by us, any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
SOME OF THE SOFTWARE CONTAINS SOFTWARE LICENSED TO US FROM CERTAIN THIRD PARTY LICENSORS THERE IS NO WARRANTY PROVIDED IN CONNECTION WITH THE SOFTWARE, AND THE THIRD PARTY LICENSORS MAKE NO WARRANTY TO YOU IN CONNECTION WITH THE SOFTWARE. THE THIRD PARTY LICENSORS EXPRESSLY DISCLAIM ANY EXPRESS, IMPLIED OR STATUTORY WARRANTIES IN CONNECTION WITH THE SOFTWARE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE THIRD PARTY LICENSORS ARE NOT LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF THE SOFTWARE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES. THE THIRD PARTY LICENSORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THOSE PROVISIONS OF THESE TERMS AND CONDITIONS RELATING TO THE THIRD PARTY LICENSOR’S SOFTWARE INCORPORATED INTO THE SOFTWARE.
Uploading content to our site
You can only upload content to our site or make contact with other users of our site with our authorisation. You will be liable to us and indemnify us for any losses caused by any content you have uploaded on to our site.
You warrant that you have the right consents and licenses to upload any information on our site.
You retain all of your ownership rights in your content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any uploading you make on our site if, in our opinion, your uploading does not comply with our standards and policies. You are solely responsible for securing and backing up your content.
Linking to our site
You may link to our home page if we authorise it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact corporate@aviva.com.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and we have no control over the contents of those sites or resources.
Our site contains third party licensed software. If you use such software, it is licensed and not sold, and we grant you a non-transferable, non-sublicenseable, non-exclusive license to access the software via a password over the Internet. You may only use the software for your own internal business purposes. If you allow another individual or organization to access or use the software, you will be liable for compliance with these Terms, and for any violations by that user of these Terms and Conditions. You may not: (i) modify, reverse engineer, disassemble, decompile or otherwise attempt to access or determine the source code of the software (except as and only to the extent any of the foregoing restrictions may be permitted by the licensing terms governing use of any open sourced components included with the software), (ii) copy, or reproduce the software in any way, in whole or in part, (iii) create any derivative work based on the software, (iv) re-distribute or sublicense the software, or any part thereof, to any third party, (v) create Internet “links” to the software or “frame” or “mirror” any content available on the software on any other server or wireless Internet-based device, (vi) operate the software on a service bureau basis, or (vii) allow, assist or permit any third party to do any of the foregoing. The software contains confidential and proprietary information of us and our licensors. You agree not use software on our site except as expressly set forth herein and to maintain reasonable procedures to prohibit the unauthorized disclosure, duplication, misuse or removal of the software. You agree not to disclose the software to any third party. Without limiting the foregoing, you agree to use the same procedures and degree of care to avoid unauthorized disclosure or use of the software as you do to protect your own similar information, but in no event using less than a reasonable degree of care.
Privacy and cookie policy
We take your privacy seriously. Please read our privacy policy and cookie policy to see how we deal with data relating to you. By continuing to use our site, you are agreeing to the terms of our privacy policy and cookie policy, you consent to us using your data and you confirm that all data you have given is accurate.
Copyright, trade marks and similar rights
The Aviva name and logos are our registered trade marks. We own or have a licence for all copyright in our site, as well as content, trade marks or other material on it. You must not use, extract or reproduce our trade marks, or any content from this site, for commercial purposes.
We may take legal action if we discover any unauthorised use of our copyright, trade marks or similar rights.
Applicable law
These Terms, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
MyAvivaBusiness is a site operated by Aviva Central Services UK Limited. Aviva Central Services UK Limited is registered in England and Wales under company number 3259447 and has its registered office at Surrey Street, Norwich, Norfolk NR1 3NG. Aviva Central Services UK Limited’s VAT number is 105 4373 00).
We collect and use personal information about you so that we can provide you with access to MyAviva Business portal where you can view and manage your policy documents in one place. This notice explains the most important aspects of how we use your information but you can get more information about the terms we use and view our full privacy policy at www.aviva.co.uk/privacypolicy or request a copy by writing to us at Aviva, Freepost, Mailing Exclusion Team, Unit 5, Wanlip Road Ind Est, Syston, Leicester, LE7 1PD
The data controller responsible for this personal information is Aviva UK Digital Limited.
We will use personal information collected from you as part of the registration process:-
The personal information we collect and use will include user name, date of birth, email address and policy number. We need this information to: verify your identity and to prevent incidences of fraud and financial crime in accordance with our legal duty.
We also use personal information we already hold about you to help us better understand our customers and improve our customer engagement.
When you visit one of our websites, we may record your device information including hardware and software used and when and how you interact with our websites. This information is used to note your interest in our websites, improve customer journeys, determine pricing and/or offer you available discounts. Please see our Cookie Policy for further information.
We may share your personal information with the Aviva group, our agents and third parties who provide services to us, and as otherwise outlined in our Privacy Policy (see www.aviva.co.uk/privacypolicy).
Some of the organisations we share information with may be located outside of the European Economic Area (“EEA”). We’ll always take steps to ensure that any transfer of information outside of Europe is carefully managed to protect your privacy rights. For more information on this please see our Privacy Policy at www.aviva.co.uk/privacypolicy or contact us.
We may use personal information we hold about you across the Aviva Group to help us identify and tailor products and services that may be of interest to you. We will do this in accordance with any marketing preferences you have provided to us. We may continue to do this after your policy has ended.
If you wish to amend your marketing preferences please contact us:
By phone: 01603 622200 or +44 1603 604999 (from abroad)
By email: helpdesk@aviva.co.uk
By Post: Aviva, Freepost, Mailing Exclusion Team, Unit 5, Wanlip Road Ind Est, Syston, Leicester, LE7 1PD
We maintain a retention policy to ensure we only keep personal information for as long as we reasonably need it for the purposes explained in this notice. We need to keep information for the period necessary to give you access to your policies on MyAviva Business or otherwise. For information on how long we keep information relating to your policies, please see our privacy policy www.aviva.co.uk/privacypolicy.
You have various rights in relation to your personal information, including the right to request access to your personal information, correct any mistakes on our records, erase or restrict records where they are no longer required or object to use of personal information based on legitimate business interests. For more details in relation to your rights, including how to exercise them, please see our full privacy policy or contact us – refer to the “Contacting Us” section below.
If you have any questions about how we use personal information, or if you want to exercise your rights stated above, please contact our Data Protection Team by either emailing them at dataprt@aviva.com or writing to the Data Protection Officer, Level 4, Pitheavlis, Perth PH2 9NH.
If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. You also have the right to lodge a complaint with the Information Commissioner's Office at any time.
The data controller responsible for processing this personal information is Aviva UK Digital Limited.
We will use the information you provide here to administer access to your MyAviva Business account. We will need to share this information within the Aviva Group and with other specific third parties for this purpose.
You have various rights in relation to your personal information, including requests for: access to your information, to correct any mistakes on our records, erase or restrict records and object to our use of personal information based on legitimate business interests, including for profiling and marketing.
If you have any questions about how we use personal information, or if you want to exercise your rights stated above, please contact our Data Protection Officer by either emailing them at DATAPRT@aviva.com
Or writing to them at:
Aviva
Pitheavlis
Perth
PH2 0NH
You can get more information about our use of your personal information and your rights by viewing our Privacy Policy.